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September 25, 2005

London's Wagamama's = AVOID

For some reason, I really wanted ramen for lunch today. So, I went to one of the many Wagamama's Japanese-style restaurants in London. If you ever find yourself in a similar situation, TRY SOMETHING ELSE.

It is not that the food is particularly bad (of course, it is not great either), but the service is absolutely awful. It seems the only commonality between the people that worked there was their lack of awareness/inability to serve.

They ARE quick to get you to your table and take your order, but after that you are on your own. When I had finished today, I sat for about five minutes after they cleared my dishes before finally asking for the bill. I can handle that. But the server smiled and said "oh, I will get that for you!" like he was doing me a favor! AND I had to go through the same process twice more, once to actually pay and again with my change.

Maybe it is because service in Japan is better and I expect that should carry over in London. I paid 15 pounds (Y3,000) for a ramen and a gyoza, which is about three times as expensive as Tokyo. For that price, I expect them to be more attentive.

I know that some of you are saying "I told you so"...ok, I believe you now. I won't be going back.

Then again, it could be me. When I got into the elevator in the hotel, this complete fuckwit got in at the same time. (I could tell beforehand because he was wearing immaculately pressed khakis, white shirt (also immaculately pressed) and the shiniest tassled brown loafers I had ever seen. And it is Sunday) I pressed the button for my floor and the elevator starts to move. After five seconds he looks at me and says "uh, excuse me, four please". There were two of us in an elevator that can handle ten and I was not blocking the panel. I had left my bell boy uniform in my room and opted for a t-shirt and levi's, so you would think he realised I was a guest. I asked if he meant he wanted me to press the button for him...that got him sorted out. But not me...after that bad lunch, I just wanted to give him a kicking.

Posted by Kirk on September 25, 2005 10:00 PM


ok i feel for you hun!!

that sounded like one arsey day....n i got to this site by trying to find a wagamama's address!!
hope you have more luck next time!!

Posted by: nikky at March 3, 2006 06:36 AM